At Eyeiz, we are dedicated to delivering your orders quickly and efficiently. Please review our shipping policy below to understand how we handle deliveries for orders placed through our website. By placing an order with us, you agree to the terms outlined in this policy.

Shipping Timeline:

• We ship orders within 3 to 7 business days after they have been placed and confirmed. Delivery times may vary depending on the destination and availability of products.

Order Processing:

• Orders placed on weekends or holidays will be processed on the next business day.
• You will receive an order confirmation email once your purchase is complete. Once the order is shipped, we will send a shipment notification with tracking information.

Shipping Charges:

• A flat shipping charge of BDT 150 applies to all orders, regardless of location within Bangladesh. This amount will be calculated and added to your total at checkout.

Delivery Locations:

• We offer delivery to all regions of Bangladesh.
• Delivery times to remote or rural areas may be longer, but we strive to ensure timely delivery within the 3 to 7-day window.

Tracking Your Order:

• Once your order is shipped, you will receive a tracking number via email, allowing you to monitor the delivery status.

Failed Deliveries:

• If a delivery attempt fails due to incorrect address information or if no one is available to receive the package, we will contact you to reschedule. Additional shipping charges may apply for re-delivery.

Delivery Delays:

• While we aim to meet the delivery timeline, unforeseen delays may occur due to weather conditions or courier issues. We will inform you promptly if any delays arise.

Changing Shipping Information:

• If you need to update your shipping address after placing an order, please contact us immediately at help@eyeiz.com. Address changes can only be made before the order has been dispatched.

Undeliverable Packages:

• If a package is returned as undeliverable due to incorrect address details or refusal to accept, we will notify you. Re-shipping the order may incur additional charges.

Damaged or Lost Packages:

• If your package is damaged or lost during transit, please contact our customer service at help@eyeiz.com. We will work with the courier to resolve the issue as quickly as possible.

Signature Requirements:

• Certain deliveries may require a signature upon receipt. Ensure that someone is available at the specified address to accept and sign for the package if needed.

Shipping to Multiple Addresses:

• To ship items to multiple addresses, please place separate orders for each destination. We do not currently support splitting a single order across different shipping addresses.

Special Delivery Instructions:

• If you have specific delivery requests (e.g., leaving the package with a neighbor or in a secure place), include these instructions at checkout or email us at help@eyeiz.com. We will do our best to fulfill these requests, but cannot guarantee compliance by the courier.

Out of Stock Items:

• If any item is out of stock, we will notify you promptly and provide an estimated restock date. You may choose to wait for the item or cancel your order for a full refund.

Customs and Import Duties:

• For international orders (if applicable), customs fees, duties, or taxes may be imposed by the local authorities, and these charges are the buyer’s responsibility.

Contact Us:

• For any questions or concerns regarding our shipping policy, please reach out to us at help@eyeiz.com. Our customer support team is happy to assist with any inquiries.

At Eyeiz, we are committed to providing reliable and timely deliveries for all your eyewear needs. Thank you for choosing us, and we look forward to serving you!